Support Engineer - TX/Remote
Hello! I'm a passionate professional with experience in supporting a CI/CD platform. I enjoy constantly learning new things about technology.
Troubleshooting and resolving technical issues within a CI/CD platform, ensuring customer satisfaction through the entire experience.
Communicating with customers via Zendesk, Slack channels, and video calls to understand their concerns and provide guidance.
Collaborating with engineering and product teams to address complex technical problems for customers.
Creating and maintaining documentation and knowledge base articles.
Testing new product features, reporting bugs, and providing feedback for improvement.
Supporting multiple CI/CD Server Platforms within AWS and GCP via Kubernetes
Primary point of contact regarding questions, sales and customer service.
Working with multiple teams to exceed customer's expectations along with exceeding the store's goals.
Overall responsible for operations and crew.
Responsible for directing the team towards increased sales.
Successfully develop the team into new positions within the company.
Developed a Python script to fully automate the return of our conversion rate for Nightly EOD.
Composed of Pfsense managing my home network, allowing for parallel Ubuntu VMs running Pterodactyl (Open source docker interface), Wiregard, multiple docker containers, and server bots.
Multi purpose Self Hosted Kubernetes cluster running multiple custom and open source deployments via Helm.
Running a fully contained, self hosted CI/CD Platform with support for VM Machine and Docker Jobs through Nomad, AWS, and Kubernetes.
Fully managed home infrastructure via Terraform utilizing VMWare, Proxmox, and Docker.
Python bot built on Discord.py to help with moderation and generate content.
NodeJS bot built using Discord.js to allow cross-server interaction of Pterodactyl Client. (GitHub Repository)